Many companies are discovering that there are disconnects between their people and their executive leadership. For example, one study showed that people are much more aligned with their immediate supervisor than they are with the overall company objective and leaders. Maybe this is common sense, but isn’t the desired behavior to first support the whole company and then to establish how each individual supports that mission? An employee survey could help identify what barriers are in place culturally that impede the progress toward a high-performance environment. Deming put it this way: “Profound knowledge comes from the outside, and by invitation. A system cannot know itself.”
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