Case Studies

As an IT business process analyst, I was the project lead and implementer for a number of large projects.  I utilized principles of Lean, Six Sigma and Kaizen; and combined them with my own methods of symptom, discovery and redesign.  Below are a few organizations that I was able to improve during my time with Lang.  In all of the following projects, I was the key person during the discovery, sale and install phases.

Hanover College

Through our discovery process we identified several projects that demanded valuable resources needed elsewhere in the organization. I assisted Hanover on a number of technology initiatives. These included follow-me-printing, mobile technology integration, cost accounting and control of student print jobs.  I also helped implement green initiatives to limit print usage and enforce campus policy.  Through these initiatives I was able to provide campus wide print management tools and give the IT department complete control over resources scattered over a wide area.

Maryhurst Alternative School

I identified several broken processes tied to the tracking of grants, donations, and the document management systems within the accounting and human resources.  I provided Maryhurst with solutions tailored to each process and department.  For Human Resources, I provided a system to store documents related to employee on-boarding and certification maintenance, which would notify staff members when an employee’s certifications were about to expire.  In Accounting, I installed a system of storing documents that integrated with an existing accounting software, and also provided a way of tracking information that traditionally “slipped through the cracks”.

Semonin Realtors

I was asked to help find ways to utilize technology to improve agent level support.  This initiative was a key factor in Semonin’s strategic goal of recruiting and retaining the best agents in their field.  I assisted the Semonin IT department to design systems to improve billing times and allow a level of “cost transparency” that agents required. A mobile print strategy implemented allowed remote locations to report accounting data to the main branch, creating significant efficiencies. Agent adoption was a crucial prerequisite.  I designed their systems with a goal of making complicated technical procedures easy to learn and utilize for their agents.

Kentucky Farm Bureau Insurance

With a high focus on creating marketing materials “in house”, Kentucky Farm Bureau needed professional quality printing with enterprise level management of print costs.  I was able to quickly identify their specific needs, and implement a system that tied existing active directory users into a cost accounting system, providing ease-of-use features like using a card swipe at the machine that tied back to their active directory profile.    

Louisville Water Company

With scan security as a driving factor, I provided active directory integration with scan devices that limited each user to scanning only to their email or active directory storage location.  The system was configured for “real-time” active directory lookups, so that when a user was created by IT in active directory, no further configuration was required at the scan device.

Bluefin Seafood

With a fleet of trucks running back and forth to the coastal cities every day, Bluefin Seafood needed help processing the never ending flow of people and data moving through the company.  In addition to providing hardware capable of operating in a cold and wet environment, I also provided an automated solution for taking incoming accounting paperwork and matching it to their existing accounting software, thus saving time and money over a error-prone manual system.