The path of least resistance

"What you don't understand," he stated, "is that the sales department is the reason things aren't getting done right!"

The accounting department was very convinced that if sales just did their job right, then everything else would work out.  In their minds there was no other possibility.  My response was to explain that sales people are like electricity, they always take the path of least resistance.  If the easiest way to complete their task is to circumvent a process, then they will, over and over again.  They are natural efficiency experts, although their means of achieving efficiency, when combined with a certain task oriented tunnel blindness, can cause headaches for others.  But when you see that a process is being excessively worked-around instead of worked-through, then maybe it's time to change the process.  Like the picture above, people will gravitate to the easiest way possible to reach their goal, and in business.  Workers want to do their job in the most efficient way possible, it is up to you to find the path most used, and pave that path.